60-Day Fit Guarantee*
Lingerie is personal – you deserve to shop with confidence! If you're not completely satisfied with your purchase, you can send it back within 60 days for FREE as an Xtra VIP Member! *Xtra VIP Members enjoy a 60-Day Fit Guarantee (30-days for non-VIP orders). Exclusions and limitations apply. See Terms of Service for additional details.
How the VIP Membership Works
As a VIP, you'll always get at least 20% off our standard prices and access to our VIP-exclusive benefits.
-
Unlock exclusive perks with monthly billing
On the 6th of the month, if you haven’t “Skipped the Month", your payment method will be charged £49.95 - which unlocks exclusive perks, including 1 Member Credit.
-
Skip as many times as you like
The choice is always yours. Click “Skip this Month” between the 1st and 5th of each month, and you won’t be charged. Skip as many times as you like – there is no limit.
-
Cancel Anytime
Cancel anytime by managing your account online or by contacting our Customer Service team either via chat or by calling 020 3936 1112 (9 am - 6 pm, every day).